okiebet Privacy Policy

1. Data We Collect

When you create an account with okiebet, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, and contact number. This information is necessary to verify your identity, confirm your eligibility to use the platform, and comply with applicable regulatory requirements for online gaming in the Philippines. In addition to registration details, we collect account activity data such as login timestamps, betting history, game session records, deposit and withdrawal transactions, and any preferences or settings you configure within your account.

We also collect device and browser information automatically when you access the okiebet platform, including your IP address, browser type and version, operating system, screen resolution, and referring URLs. This technical data helps us deliver a consistent and optimised experience across mobile browsers and desktop devices, and assists our security systems in detecting unusual access patterns. For financial transactions processed in Philippine Peso (PHP), we collect payment-related information such as your GCash or Maya account reference details, transaction amounts, and transaction timestamps — though we do not store full payment credentials on our own servers. Usage data including pages visited, features interacted with, session duration, and click patterns may also be collected to improve platform performance and content relevance.

• Registration details: name, date of birth, email, contact number
• Account activity: betting history, deposits, withdrawals, session data
• Device & browser data: IP address, OS, browser type, screen resolution
• Payment references: GCash / Maya transaction identifiers (PHP)
• Usage data: pages visited, features used, session duration

2. How We Use Your Data

okiebet uses your personal data primarily to provide and improve the services you access on our platform, including the sportsbook, live casino, and slot online games. Your account information is used to verify your identity, process deposits and withdrawals in Philippine Peso, and ensure that your gaming experience is personalised and relevant to your preferences. We rely on your data to communicate with you about important account matters, including security alerts, transaction confirmations, and updates to platform policies.

Your data also supports our compliance obligations under applicable Philippine gaming regulations, including identity verification, age verification, and anti-money laundering checks that protect both you and the integrity of the platform. We may use aggregated and anonymised usage data — which cannot be linked back to you personally — to analyse platform performance, improve existing features, and develop new ones. Where you have opted in to receive promotional communications, we may use your contact details to send you information about relevant offers or platform updates, and you may opt out of such communications at any time through your account settings.

3. Cookies & Tracking Technologies

okiebet uses cookies and similar tracking technologies to ensure the platform functions correctly, remembers your session and preferences, and helps us understand how players interact with different parts of the site. Cookies are small text files placed on your device when you visit our platform, and they are essential for features such as keeping you logged in during a session, remembering your language or display settings, and maintaining the security of your active session. Without certain essential cookies, core functions of the platform would not operate as intended.

In addition to strictly necessary cookies, we use analytical cookies that collect anonymised data about how users navigate the platform — for example, which pages are visited most frequently and where users typically exit. This data helps us identify areas for improvement and optimise the overall user experience. We do not use advertising or tracking cookies from third-party ad networks, and we do not sell cookie data to any external parties. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of certain platform features. Continued use of the okiebet platform after being notified of cookie use constitutes your consent to our cookie practices as described in this policy.

4. Data Storage & Security

Your personal data is stored on secure servers with access restricted to authorised personnel only. okiebet implements industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. These measures include data encryption in transit (using HTTPS/TLS), access control policies, regular security reviews, and monitoring systems designed to detect and respond to potential threats promptly.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as dispute resolution and fraud prevention. When data is no longer required for these purposes, we apply secure deletion procedures to remove it from our systems. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security; we encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised access. If a data breach occurs that is likely to affect your rights or privacy, okiebet will notify affected users in accordance with applicable legal requirements.

5. Sharing Data with Third Parties

okiebet does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only with trusted service providers who are necessary for the operation of the platform, and only to the extent required to deliver those services. These include payment processors such as GCash and Maya, which handle Philippine Peso transactions on our behalf; identity and age verification providers who assist in confirming user eligibility; game content providers who power our live casino and slot online offerings; and technical infrastructure providers who manage platform hosting and security.

All third-party service providers we work with are required to handle your data in accordance with applicable privacy and data protection standards, and they are contractually prohibited from using your information for any purpose beyond the specific services they provide to okiebet. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction in the Philippines when required to do so by law, court order, or in connection with investigations into suspected fraud, money laundering, or other illegal activity. In such cases, disclosure is made only to the extent legally required and with appropriate safeguards where possible.

6. Your Rights as a User

As a registered user of okiebet based in the Philippines, you have a number of rights in relation to your personal data. You have the right to access the personal information we hold about you and to request a copy of that data in a readable format. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it, and we will update our records promptly upon receiving a valid request with supporting information where necessary.

You also have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations that require us to retain it. Where we process your data based on your consent — such as for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact the okiebet support team through your account dashboard or by emailing [email protected]. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.

• Right to access: request a copy of the data we hold about you
• Right to correction: update inaccurate or outdated personal information
• Right to deletion: request removal of data no longer required
• Right to withdraw consent: opt out of promotional communications at any time
• Right to lodge a complaint with the relevant data protection authority

7. Protection of Minors

okiebet is strictly an 18+ platform and does not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm their age and provide verifiable identity information, and we reserve the right to request supporting documents to confirm eligibility at any point. We take the protection of minors seriously, and any account found to have been registered by or on behalf of a person under 18 years of age will be closed immediately and any associated data will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered on the okiebet platform or provided us with personal information without your consent, please contact our support team immediately at [email protected] so that we can take prompt action. We will investigate all such reports and, where confirmed, delete the relevant data without undue delay. We also encourage parents and guardians to make use of parental control tools and to review the Responsible Gaming page for information on how to manage and monitor gaming activity within your household.

8. Policy Updates & How to Contact Us

okiebet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal obligations, or regulatory requirements. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users through in-account messaging. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised version.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okiebet handles your personal data, you are welcome to reach out to our support team through the in-account help channel after logging in, or by emailing us at [email protected]. We are committed to addressing all privacy-related enquiries in a clear and timely manner. For questions about your account or platform services more generally, the FAQ page covers a wide range of topics in plain English. You may also review our Terms and Conditions for a full picture of your rights and obligations when using the okiebet platform.